Shipping policy

Pride Gift Shop delivers your package from my global production partners in the EU, the UK, the USA, Canada, Australia and China.

ORDER CONFIRMATION AND TRACKING

As soon as your order is dispatched, you will receive a shipping confirmation email from me, which will include a tracking number. This allows you to monitor the progress of your package every step of the way. I provide tracked shipping for all orders to ensure peace of mind.

PROTECTION from DAMAGE & LOSS

If an item arrives damaged, contact me at [email protected] and add some pictures of the damaged item. I will send a replacement or refund.

If your package is lost, contact me at [email protected]. I will start an investigation into the package's whereabouts. Once the package is confirmed lost, I will provide a replacement or refund.

What qualifies as a damaged package:

  • Packages that are damaged in transit - clothing is stained, torned etc
  • Items that are faulty and production errors.

What qualifies as a lost package:

  • Packages that are 'in transit' with no updates for 2 weeks.
  • Packages officially declared lost by the carrier.

What’s not covered:

  • Delayed packages. If I'm aware of delays due to weather or carrier issues, these packages will be classified as ‘delayed’ rather than lost.
  • Packages marked 'delivered' but not received are not covered, as they are often found with neighbors, at the post office, or in a secure location on your property and may turn up after a few days. Occasionally, carriers may mark packages as delivered prematurely and attempt redelivery. If your package still doesn’t appear, please reach out to or file a claim with the carrier.
  • Packages returned to sender or missing due to incorrect or insufficient address information provided at checkout.
  • Packages stuck in customs - I cannot be held responsible for customs delays. Please get in touch with your carrier and pay required customs fees.