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Where is my order shipped from?

Your order is shipped from the fulfillment facility closest to your location. This speeds up the delivery process. We have fulfillment facilities in the EU, the UK, the USA, Canada, Australia, Brasil and Asia. Not all our items are available for fulfillment in every facility. To find out where an item will ship from, simply check the shipping information provided on the product page.

To which countries do you ship?

We ship for FREE to Andorra, Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Spain, Sweden, Slovakia, Slovenia, Switzerland, United Kingdom, United States.

Additionally, for a modest shipping fee, we deliver to the EFTA countries (Iceland, Liechtenstein, Norway, Switzerland), Argentina, Chile, Colombia, Costa Rica, India, Israel, Mexico, South Africa, South Korea, Taiwan, and Uruguay.

How long does fulfillment take?

Typically, orders are fulfilled within 2-5 business days after purchase, depending on the item. Smaller items are shipped more quickly, while larger items such as shoes or embroidered products sometimes may take up to 7 business days for fulfillment

Can I track my order?

Yes! Once your order leaves the fulfillment facility, you will get an email with a tracking code (except for some Australian/NZ orders). Sometimes - If you ordered multiple items - you will receive 2 or more tracking codes.

What is covered shipping?

Although we do our best to deliver your order fast and secure, shipping issues do sometimes happen. This can be frustrating for customers, especially when a package is wrongfully delivered, lost in transit or stolen. If you experience any of these problems after making a purchase with covered delivery, we will send a replacement immediately upon confirmation of the issue. If not, we can not guarantee a replacement for the lost order.

Can i change or cancel my order?

It depends. Please email us immediately with the subject line CHANGE or CANCEL and we will do our best to carry out your request. All items are made on demand after an order comes in. When your order is already in production, you can't change or cancel it anymore and you will need to go through our returns process.

Can I change my shipping address after ordering?

It depends. Please email us immediately with the subject line ADDRESS and we will do our best to carry out your request. All items are made on demand after an order comes in. If the order is ready for shipping or is already in transit, changes to your address are not possible.

Do you accept returns?

Our return policy grants customers the right to return their purchases within 14 days of receipt. To be eligible for a return, items must be in unworn and unused condition and in their original packaging. Returns must be sent with tracking to our headquarters. Upon receiving your return, the items will be inspected to determine if they are approved for a refund. If approved, the refund will be processed automatically on your original payment method within 10 business days. Please note that personalised items are not eligible for returns.

What if i have an issue with my order?

No worries, we're here to help! Please contact us at with a brief description of the issue and include some pictures of the item, so that we can help determine what went wrong and resolve the problem.

What payment types do you offer?

Our accepted payment methods include credit cards (Visa / Mastercard / American Express), debit cards for online transactions, PayPal, Apple Pay, Google Pay and Shop Pay.

How secure is your payment?

Our website prioritizes the privacy and security of its customers. Shopify Payments is a trusted and secure payment system that uses encryption technology to keep sensitive data safe. Our website is using a reliable system to protect customers and hold merchants accountable.

Where are you located?

The headquarters of Pride Gift Shop are located in Belgium, but your order is fulfilled in one of our global fulfillment facilities.