Your order is shipped from the fulfillment facility closest to your location.

We have fulfillment facilities in:

🌈 EU

🌈 UK

🌈 USA

🌈 Australia

🌈 Canada

🌈 China

Not all our items are available for fulfillment in every facility. To find out where an item will ship from, simply check the shipping information provided on the product page.

We ship to:

🌈 EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden + Andorra, Monaco

🌈 UK

🌈 USA

🌈 Australia & New Zealand

🌈 Canada

🌈 EFTA: Iceland, Liechtenstein, Norway, Switzerland

Yes, we offer free shipping for orders meeting the following minimums to following countries:

🌈 Euro countries: €100

🌈 USA: $100

🌈 UK: £90

🌈 Sweden: kr1250

🌈 Poland: zł450

🌈 Denmark: kr800

🌈 Czeck Republic: Kč2750

Typically, orders are fulfilled within 1-7 days after purchase, depending on the item. Smaller items are shipped more quickly, while larger items such as shoes or embroidered products sometimes may take up to 10 days for fulfillment

We do send order confirmation and tracking update emails for every order. If you’re not seeing these emails, they might have ended up in your spam or junk folder, especially since we might not be a known contact in your email list.

Yes! Once your order leaves the fulfillment facility, you will get an email with a tracking code.

Sometimes - If you ordered multiple items - you will receive 2 or more tracking codes.

It depends. Please email us immediately with the subject line CHANGE or CANCEL and we will do our best to carry out your request. All items are made on demand after an order comes in. When your order is already in production, you can't change or cancel it anymore.

It depends. Please email us immediately with the subject line ADDRESS and we will do our best to carry out your request. All items are made on demand after an order comes in. If the order is ready for shipping or is already in transit, changes to your address are not possible.

Each item is custom made only after an order is placed, which means that we are unable to accept returns. However, if you receive an incorrect or damaged item, please contact us at info@pridegiftshop.com and include a picture of the item. We will send you the right item at no additional cost.

No worries, we're here to help! Please contact us at info@pridegiftshop.com with a brief description of the issue and include some pictures of the item, so that we can help determine what went wrong and send a new item at no additional cost.

Contact us at info@pridegiftshop.com. We will start an investigation into the package's whereabouts. Once the package is confirmed lost, we will provide a replacement or refund.

What qualifies as a lost package:

• Packages that are 'in transit' with no updates for 2 weeks.
• Packages officially declared lost by the carrier.

What’s not covered:

• Delayed packages. If we’re aware of delays due to weather or carrier issues, these packages will be classified as ‘delayed’ rather than lost.
• Packages marked 'delivered' but not received are not covered, as they are often found with neighbors, at the post office, or in a secure location on your property and may turn up after a few days. Occasionally, carriers may mark packages as delivered prematurely and attempt redelivery. If your package still doesn’t appear, please reach out to or file a claim with the carrier.
• Packages returned to sender or missing due to incorrect or insufficient address information provided at checkout.
• Packages stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your carrier and pay required customs fees.

Our accepted payment methods include credit cards (Visa / Mastercard / American Express), debit cards for online transactions, PayPal, Apple Pay, Google Pay and Shop Pay.

Our website prioritizes the privacy and security of its customers. Shopify Payments is a trusted and secure payment system that uses encryption technology to keep sensitive data safe. Our website is using a reliable system to protect customers and hold merchants accountable.